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Executive Summary

KrispCall allows user to bring advanced telephony capabilities inside their CRM platforms. Our team at Foxploy partenered with KrispCall to help them build comprehensive UI and integrate with 40+ CRM platforms..

Technology Stack: NextJS, TypeScript, Flutter, Python, Django, Google Cloud, Redis

KrispCall Platform

Business Challenge

Modern businesses faced significant challenges in integrating communication systems with CRM platforms:

  • 40% time loss in switching between communication tools and CRMs
  • 25% customer data loss due to fragmented communication systems
  • Limited AI capabilities in existing telephony solutions
  • Lack of unified communication platforms for global teams
  • High costs associated with international business communications

Solution Implemented

  • AI-powered telephony platform built with React and TypeScript
  • Real-time communication system using GraphQL and Python
  • Cloud infrastructure on AWS with S3 storage
  • Message queuing with RabbitMQ for scalable operations
  • Redis-powered caching for high-performance
  • SendGrid integration for automated notifications
  • 100+ CRM integrations including HubSpot, Pipedrive, and Salesforce

Key Results

  • Efficiency: 60% reduction in communication tool switching time
  • Integration: Successful integration with 100+ CRM platforms
  • Cost Savings: 45% reduction in international calling costs
  • Adoption: 7000+ companies worldwide using the platform
  • Performance: 99.9% uptime with global coverage
  • Customer Satisfaction: 92% positive user reviews on G2

Implementation Timeline

Phase 1: Core Development (4 months)

  • AI engine development
  • Core telephony infrastructure
  • CRM integration framework
  • Security implementation

Phase 2: Feature Enhancement (3 months)

  • AI Copilot implementation
  • Call monitoring system
  • Analytics dashboard
  • Multi-country support

Phase 3: Global Launch (2 months)

  • Beta testing program
  • Regional deployment
  • Partner onboarding
  • Performance optimization

Key Platform Features

  • AI Copilot with call transcription and summarization
  • Unified Callbox with IVR capabilities
  • Live call monitoring and analytics
  • Virtual numbers from 100+ countries
  • Bulk SMS capabilities with high delivery rates
  • Advanced call routing and forwarding
  • Real-time performance analytics

CRM Integration Highlights

  • HubSpot - Complete call and contact sync
  • Pipedrive - Automated deal updates
  • Salesforce - Custom workflow automation
  • Zendesk - Ticket integration
  • Microsoft Dynamics - Enterprise sync
  • Zapier - Custom integration capabilities