Privacy Policy

1. OVERVIEW AND CONSENT

Welcome to Covosys's Privacy Policy ("Policy"). This document outlines how Covosys and its affiliated companies (referred to as "Covosys," "we," "us," or "our") handle and safeguard personal information collected through our digital platforms, products, and business activities (collectively referred to as "Services").

BY UTILIZING OUR SERVICES, YOU CONFIRM YOUR UNDERSTANDING AND ACCEPTANCE OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE.

2. DATA COLLECTION AND MANAGEMENT

2.1 Types of Personal Data

Our Services may collect and process the following categories of personal data:

  • Personal Identifiers: Name, account credentials, digital identifiers, and other identification data;
  • Communication Details: Mailing addresses, email information, phone numbers, and other contact information;
  • Payment Information: Banking details, credit card information, and transaction records;
  • Device Data: IP addresses, device specifications, browser information, location data, and system configurations;
  • Interaction Data: Service usage patterns, preferences, and engagement metrics.

2.2 Data Collection Methods

We gather information through:

  • User Submission: Information provided during account creation, form submissions, and communications;
  • Automatic Collection: Data gathered through cookies, pixels, and similar tracking tools;
  • External Sources: Information obtained from partners, service providers, and public databases.

3. DATA USAGE AND PROCESSING BASIS

We process personal data based on the following legal grounds:

  • Contractual Necessity: Processing required to fulfill our contractual obligations or prepare for contract formation;
  • Business Purposes: Processing aligned with our legitimate business interests, while respecting your rights;
  • Regulatory Compliance: Processing necessary to meet legal and regulatory requirements;
  • User Permission: Processing based on your specific consent when required.

4. INFORMATION PROTECTION AND STORAGE

We maintain comprehensive security measures to protect your personal data, including:

  • State-of-the-art encryption protocols for data protection;
  • Robust access control systems;
  • Continuous security monitoring and testing;
  • Regular staff security awareness training.

WHILE WE IMPLEMENT INDUSTRY-STANDARD SECURITY MEASURES, NO DIGITAL SYSTEM IS COMPLETELY SECURE. WE CANNOT GUARANTEE ABSOLUTE PROTECTION OF YOUR INFORMATION DURING TRANSMISSION OR STORAGE.

5. USER PRIVACY RIGHTS

Depending on your jurisdiction, you may exercise these privacy rights:

  • Information Access: Request copies of your stored personal data;
  • Data Correction: Update or correct inaccurate information;
  • Data Deletion: Request removal of your personal information;
  • Processing Limitations: Request restrictions on data processing;
  • Data Transfer: Obtain and reuse your data across different services;
  • Processing Objection: Contest the processing of your information.

6. CROSS-BORDER DATA HANDLING

We may transfer and store your information in countries outside your residence. These jurisdictions may have different data protection standards. We implement appropriate safeguards to maintain consistent protection of your information according to this Policy.

7. CONTACT DETAILS

For privacy-related inquiries or to exercise your rights, contact our Privacy Team:

Email: privacy@covosys.com

Address: Kathmandu, Nepal

Phone: + 420 776866974

We strive to address valid requests within 30 days. Complex requests or multiple submissions may require additional processing time.